{"id":2855,"date":"2024-05-29T10:26:42","date_gmt":"2024-05-29T10:26:42","guid":{"rendered":"https:\/\/laurakathleencounselling.co.uk\/?page_id=2855"},"modified":"2024-11-04T12:35:09","modified_gmt":"2024-11-04T12:35:09","slug":"privacy-notice","status":"publish","type":"page","link":"https:\/\/wholeheartedcounselling.uk\/privacy-notice\/","title":{"rendered":"Privacy Notice"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.25.2&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#FEFCEC&#8221; custom_margin=&#8221;0px||||false|false&#8221; custom_padding=&#8221;0px||100px|||&#8221;][et_pb_row _builder_version=&#8221;4.25.1&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#FEFCEC&#8221; min_height=&#8221;1665.8px&#8221; custom_margin=&#8221;0px|auto||auto|false|false&#8221; custom_padding=&#8221;99px||0px||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.25.1&#8243; 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text_letter_spacing_last_edited=&#8221;on|tablet&#8221; header_font_size_tablet=&#8221;43px&#8221; header_font_size_phone=&#8221;30px&#8221; header_font_size_last_edited=&#8221;on|phone&#8221; header_2_font_size_tablet=&#8221;25px&#8221; header_2_font_size_phone=&#8221;18px&#8221; header_2_font_size_last_edited=&#8221;on|phone&#8221; border_color_all=&#8221;#C0C9B4&#8243; border_width_top=&#8221;15px&#8221; border_width_bottom=&#8221;5px&#8221; box_shadow_style=&#8221;preset2&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<div class=\"flex-1 overflow-hidden\">\n<div class=\"react-scroll-to-bottom--css-tyhuy-79elbk h-full\">\n<div class=\"react-scroll-to-bottom--css-tyhuy-1n7m0yu\">\n<div class=\"flex flex-col text-sm pb-9\">\n<div class=\"w-full text-token-text-primary\" dir=\"auto\" data-testid=\"conversation-turn-33\" data-scroll-anchor=\"true\">\n<div class=\"py-2 juice:py-[18px] px-3 text-base md:px-4 m-auto md:px-5 lg:px-1 xl:px-5\">\n<div class=\"mx-auto flex flex-1 gap-3 text-base juice:gap-4 juice:md:gap-6 md:max-w-3xl lg:max-w-[40rem] xl:max-w-[48rem]\">\n<div class=\"group\/conversation-turn relative flex w-full min-w-0 flex-col agent-turn\">\n<div class=\"flex-col gap-1 md:gap-3\">\n<div class=\"flex flex-grow flex-col max-w-full\">\n<div data-message-author-role=\"assistant\" data-message-id=\"20a7218e-1990-4c7f-b685-4f04c235c071\" dir=\"auto\" class=\"min-h-[20px] text-message flex flex-col items-start whitespace-pre-wrap break-words [.text-message+&amp;]:mt-5 juice:w-full juice:items-end overflow-x-auto gap-2\">\n<div class=\"flex w-full flex-col gap-1 juice:empty:hidden juice:first:pt-[3px]\">\n<div class=\"markdown prose w-full break-words dark:prose-invert light\">\n<h1><b>Information and Privacy Statement<\/b><\/h1>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"mt-1 flex gap-3 empty:hidden juice:-ml-3\">\n<div class=\"items-center justify-start rounded-xl p-1 flex\">\n<h2><b>Wholehearted Counselling<\/b><\/h2>\n<p><b>Contact Details:<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Name:<\/b><span style=\"font-weight: 400;\"> Laura Ceclich, Wholehearted Counselling<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Address:<\/b><span style=\"font-weight: 400;\"> 3 Ticklemore St, Totnes TQ9 5EJ<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Phone Number:<\/b><span style=\"font-weight: 400;\"> 07535128662<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Email: <\/b><span style=\"font-weight: 400;\">wholeheartedcounselling@proton.me<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Website:<\/b><a href=\"https:\/\/laurakathleencounselling.co.uk\"> <span style=\"font-weight: 400;\">https:\/\/laurakathleencounselling.uk<\/span><\/a><\/li>\n<\/ul>\n<p><b>How I Use Your Information<\/b><\/p>\n<p><b>Initial Contact:<\/b><\/p>\n<p><span style=\"font-weight: 400;\">When you contact me regarding my counselling services, I collect information to understand your needs better. This includes your name, address, email, DOB, telephone number, and your GP surgery details. Alternatively, your GP or another health professional may send me your details when making a referral. If you decide not to proceed, I will ensure all your personal data is deleted within 1 calendar month. If you would like me to delete this information sooner, just let me know.<\/span><\/p>\n<p><b>During Counselling:<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Throughout our counselling sessions, I keep records of our discussions. Rest assured that everything you share with me is confidential. Confidentiality will only be breached if you or someone else is at significant risk of harm or if required by law. I will always strive to discuss this with you first, except in cases of safeguarding issues.<\/span><\/p>\n<p><b>After Counselling:<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Once our counselling relationship concludes, your records will be securely kept for 7 years from the end of our contact. If you wish for your information to be deleted sooner, please inform me.<\/span><\/p>\n<p><b>Why I Record and Store Personal Information:<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Contact information enables smooth communication between sessions. Recording GP details ensures safety where necessary, and knowing your date of birth helps me identify if I am qualified to work with you. Session notes aid in reflecting on our discussions, enhancing the effectiveness of our sessions.<\/span><\/p>\n<p><b>Data Security<\/b><\/p>\n<p><span style=\"font-weight: 400;\">I take the security of your data seriously. I use a paper based system and all notes are locked away. Only I have access to your notes. Handwritten session notes are limited and anonymised, with only necessary details recorded. Any personal data like contact details, and names are kept separately to session notes so that you cannot be identified from your session notes.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">wholeheartedcounselling@proton.me is solely used to receive and send emails to clients who have used or are enquiring about services associated with Wholehearted Counselling. End to end encryption is in place to prevent third parties reading emails. I delete all emails on the day of reading and any information deemed necessary for the continued support of clients will be transcribed and securely kept alongside session notes.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Text messages are deleted within 1 day of the day of reading and again any information deemed necessary to support the needs of clients will be transcribed and securely stored alongside session notes.<\/span><\/p>\n<p><b>Sharing Information with Third Parties:<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Supervisory discussions are held with client anonymity ensured. Information is shared with third parties upon client request or agreement, prioritising client interest or safety. Legal obligations may require sharing. In emergencies, my supervisor has access to my client contact details to reach out if needed. In the event of my death my supervisor will take responsibility for all my client notes.<\/span><\/p>\n<p><b>Third-Party Apps and Privacy:<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Please note that the privacy policies of third-party apps may vary and are beyond my control.<\/span><\/p>\n<p><b>Your Rights<\/b><\/p>\n<p><span style=\"font-weight: 400;\">I aim to be transparent in providing access to your personal information. You have the right to request deletion, limitation, or correction of your data, as well as objecting to its processing. You can also request a copy of the information I hold about you. If you believe there are mistakes in your personal information, please let me know, and I will correct them promptly.<\/span><\/p>\n<p><b>How to Complain:<\/b><\/p>\n<p><span style=\"font-weight: 400;\">If you have any concerns about how your personal data is managed, please reach out to me using the contact details provided above. Your feedback is valuable in improving my data protection procedures. If you wish to make a formal complaint about the processing of your personal information, you can contact the ICO, the statutory body overseeing data protection law in the UK.<\/span><\/p>\n<p><b>Information Breaches:<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Any unauthorised access to client information will result in immediate client notification, police reporting if necessary, and protective measures.<\/span><\/p>\n<p><b>ICO Details:<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Address:<\/b><span style=\"font-weight: 400;\"> Information Commissioner\u2019s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Helpline:<\/b><span style=\"font-weight: 400;\"> 0303 123 1113<\/span><\/li>\n<\/ul>\n<p><b>Website:<\/b><a href=\"https:\/\/www.ico.org.uk\/\"> <span style=\"font-weight: 400;\">https:\/\/www.ico.org.uk<\/span><\/a><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Information and Privacy Statement Wholehearted Counselling Contact Details: Name: Laura Ceclich, Wholehearted Counselling Address: 3 Ticklemore St, Totnes TQ9 5EJ Phone Number: 07535128662 Email: wholeheartedcounselling@proton.me Website: https:\/\/laurakathleencounselling.uk How I Use Your Information Initial Contact: When you contact me regarding my counselling services, I collect information to understand your needs better. 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