https:\/\/laurakathleencounselling.uk<\/span><\/a><\/li>\n<\/ul>\nHow I Use Your Information<\/b><\/p>\n
Initial Contact:<\/b><\/p>\n
When you contact me regarding my counselling services, I collect information to understand your needs better. This includes your name, address, email, DOB, telephone number, and your GP surgery details. Alternatively, your GP or another health professional may send me your details when making a referral. If you decide not to proceed, I will ensure all your personal data is deleted within 1 calendar month. If you would like me to delete this information sooner, just let me know.<\/span><\/p>\nDuring Counselling:<\/b><\/p>\n
Throughout our counselling sessions, I keep records of our discussions. Rest assured that everything you share with me is confidential. Confidentiality will only be breached if you or someone else is at significant risk of harm or if required by law. I will always strive to discuss this with you first, except in cases of safeguarding issues.<\/span><\/p>\nAfter Counselling:<\/b><\/p>\n
Once our counselling relationship concludes, your records will be securely kept for 7 years from the end of our contact. If you wish for your information to be deleted sooner, please inform me.<\/span><\/p>\nWhy I Record and Store Personal Information:<\/b><\/p>\n
Contact information enables smooth communication between sessions. Recording GP details ensures safety where necessary, and knowing your date of birth helps me identify if I am qualified to work with you. Session notes aid in reflecting on our discussions, enhancing the effectiveness of our sessions.<\/span><\/p>\nData Security<\/b><\/p>\n
I take the security of your data seriously. I use a paper based system and all notes are locked away. Only I have access to your notes. Handwritten session notes are limited and anonymised, with only necessary details recorded. Any personal data like contact details, and names are kept separately to session notes so that you cannot be identified from your session notes.<\/span><\/p>\nwholeheartedcounselling@proton.me is solely used to receive and send emails to clients who have used or are enquiring about services associated with Wholehearted Counselling. End to end encryption is in place to prevent third parties reading emails. I delete all emails on the day of reading and any information deemed necessary for the continued support of clients will be transcribed and securely kept alongside session notes.<\/span><\/p>\nText messages are deleted within 1 day of the day of reading and again any information deemed necessary to support the needs of clients will be transcribed and securely stored alongside session notes.<\/span><\/p>\nSharing Information with Third Parties:<\/b><\/p>\n
Supervisory discussions are held with client anonymity ensured. Information is shared with third parties upon client request or agreement, prioritising client interest or safety. Legal obligations may require sharing. In emergencies, my supervisor has access to my client contact details to reach out if needed. In the event of my death my supervisor will take responsibility for all my client notes.<\/span><\/p>\nThird-Party Apps and Privacy:<\/b><\/p>\n
Please note that the privacy policies of third-party apps may vary and are beyond my control.<\/span><\/p>\nYour Rights<\/b><\/p>\n
I aim to be transparent in providing access to your personal information. You have the right to request deletion, limitation, or correction of your data, as well as objecting to its processing. You can also request a copy of the information I hold about you. If you believe there are mistakes in your personal information, please let me know, and I will correct them promptly.<\/span><\/p>\nHow to Complain:<\/b><\/p>\n
If you have any concerns about how your personal data is managed, please reach out to me using the contact details provided above. Your feedback is valuable in improving my data protection procedures. If you wish to make a formal complaint about the processing of your personal information, you can contact the ICO, the statutory body overseeing data protection law in the UK.<\/span><\/p>\nInformation Breaches:<\/b><\/p>\n
Any unauthorised access to client information will result in immediate client notification, police reporting if necessary, and protective measures.<\/span><\/p>\nICO Details:<\/b><\/p>\n\n- Address:<\/b> Information Commissioner\u2019s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF<\/span><\/li>\n
- Helpline:<\/b> 0303 123 1113<\/span><\/li>\n<\/ul>\n
Website:<\/b> https:\/\/www.ico.org.uk<\/span><\/a><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"
Information and Privacy Statement Wholehearted Counselling Contact Details: Name: Laura Ceclich, Wholehearted Counselling Address: 3 Ticklemore St, Totnes TQ9 5EJ Phone Number: 07535128662 Email: wholeheartedcounselling@proton.me Website: https:\/\/laurakathleencounselling.uk How I Use Your Information Initial Contact: When you contact me regarding my counselling services, I collect information to understand your needs better. This includes your name, address, […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"nf_dc_page":"","_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-2855","page","type-page","status-publish","hentry"],"yoast_head":"\n
Privacy Notice - Wholehearted Counselling<\/title>\n\n\n\n\n\n\n\n\n\n\n\n\t\n